Privacy Policy

INMOBILIARIA DESUR, SOCIEDAD DE RESPONSABILIDAD LIMITADA DE CAPITAL VARIABLE (hereinafter "THE COMPANY"), with address at Calle 67 Número 118 por 16 y 18, Col. Montes de Amé, Ciudad de Mérida, Yucatán, C.P. 97115, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

PURPOSES.

We collect personal data from you that we will use to prepare sales contracts, contact clients to formalize said contracts before a Notary Public, to give notices and comply with the provisions of the Federal Law for the Prevention and Identification of Operations with Illicit Proceeds, issue invoices to clients and suppliers and send advertising about our products.

If you do not wish for your personal data to be processed for these purposes, you may notify us of this at any time by emailing us at: legal2@desur.mx.

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us.

DATA COLLECTED.

In order to carry out the purposes described in this privacy notice, we will use the following personal data: name, place of birth, marital status, occupation, current address, marital status, INE number, passport number, Mexican residency card number, CURP, email, cell phone number, date on which you will pay the down payment and its amount, Federal Taxpayer Registry number; if you access our website, we will collect the name of your Internet service provider and the IP address, the date and time of access to our sites; the pages you have accessed within our sites and the Internet address of the website from which you have reached our sites.

SENSITIVE DATA.

In addition to the personal data mentioned above, for the purposes reported in this privacy notice we will use the following personal data considered sensitive and requiring special protection: the way in which you intend to pay for the property to be acquired from “THE COMPANY”, bank account numbers and statements.

INFORMATION SECURITY.

In keeping with our commitment to protect the security of your personal information, it is important to note the following: we use various security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information provided on servers with limited access that are located in controlled facilities through institutionalized platforms called (CRM/Manivela) and on DESUR's private network. Your personal information will not be accessible to our company's collaborators. Additionally, when we transmit important personal information over the Internet, we protect it by encrypting it with protocols such as the secure socket layer (SSL).

DATA TRANSFER.

We inform you that your personal data is shared within “THE COMPANY” with different areas, in particular with the commercial, collection, tax, legal and after-sales areas in order to prepare invoices, follow up on collections, prepare private sales contracts and provide warranty service to our clients; Likewise, within the country we share your personal data with people other than us, such as Public Notaries in order to prepare public deeds of sale regarding the properties owned by “THE COMPANY”.

We inform you that your consent is required for the transfers indicated. If you do not state your refusal to such transfers, we will understand that you have tacitly granted us your consent.

ARCO RIGHTS.

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request via email to: legal2@desur.mx.

To learn about the procedure and requirements for exercising ARCO rights, you can call the following telephone number:9999381560; or contact our Privacy Department, which will process requests to exercise these rights and answer any questions you may have regarding the processing of your information, by calling the telephone number mentioned above.

REVOCATION OF CONSENT.

You may revoke the consent that you have given us for the processing of your personal data. However, it is important that you bear in mind that we will not be able to respond to your request or terminate the use immediately in all cases, since it is possible that due to some legal obligation we may require to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested, or the conclusion of your relationship with us.

To revoke your consent you must submit your request via email: legal2@desur.mx To learn about the procedure and requirements for revoking consent, you may call the contact number and email address listed above.

LIMITATION ON USE OR DISCLOSURE.

In order for you to limit the use and disclosure of your personal information, we offer you the following means:

• Your registration in the Public Registry to avoid Advertising, which is managed by the Federal Consumer Protection Agency, with the purpose of ensuring that your personal data is not used to receive advertising or promotions from companies of goods or services.For more information about this registry, you can consult the PROFECO website or contact it directly.
• Your registration on the exclusion list maintained by “THE COMPANY”, so that your personal data is not processed for marketing, advertising or commercial prospecting purposes by us.

TRACKING TECHNOLOGIES.

We inform you that on our website we use cookies, web beacons and other technologies through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and user experience when browsing our website.

The personal data we obtain from these tracking technologies are the name of the Internet service provider and the IP address, the date and time of access to the Site; the pages you have accessed within our sites and the Internet address of the website from which you have arrived at our sites. We also inform you that this data is not shared with any third party as it is used for internal purposes of “THE COMPANY”.

MODIFICATION AND UPDATE.

This privacy notice may be subject to modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons.

We undertake to keep you informed of any changes that may occur to this privacy notice, in our offices located at Calle 67 Número 118 por 16 y 18, Col. Montes de Amé, Ciudad de Mérida, Yucatán, C.P. 97115, where you may consult our privacy notice at any time.

FACEBOOK/INSTAGRAM/MESSENGER POLICY (META PLATFORMS, INC.).

Full details on the legal terms of Facebook, Instagram, WhatsApp and Messenger (META PLATFORMS, INC. products) are available at: https://www.facebook.com/legal/terms . All policies for META PLATFORMS, INC. products are available at: https://www.facebook.com/policies_center. This website is not part of any of the META PLATFORMS, INC. products. Additionally, this site is NOT endorsed by META PLATFORMS, INC. in any way. META PLATFORMS, INC. products provide a platform for advertising, but the opinions expressed by “THE COMPANY” are not representative of META PLATFORMS, INC.

Last updated: February 10, 2025.